“D’accordo, ci vado subito,” Marcus sighed before lowering his phone and ending the call. His mother, Giada, had called him frantically in Italian, trying to explain that the home health company had replaced her aide with a new one. He has to rush to his mother’s house across the city. He loves his mother but is frustrated by the home health company’s incompetence and the constant need to fix their mistakes. He is navigating heavy traffic and feeling the pressure of the situation. He plans to contact the company to resolve the issue as soon as possible. His nonna needs consistency in her care, not constant changes.