“D’accordo, ci vado subito,” Marcus sighed before lowering his phone and jabbing his finger against the end call button. His mother, Giada, had called him frantically, barely intelligible Italian (even for him), trying to explain that the home health company had replaced their aide or helper with a new one. He has to rush to his mother’s house across the city. He loves his mother but is frustrated by the home health company’s incompetence and the constant need to fix their mistakes. He is angry about the situation and vents his frustration while driving through heavy traffic. He plans to call the company to complain after dealing with the immediate situation. His nonna needs consistency, not constant changes in caregivers.