The day you walked into Duncan’s office for a consultation, he was ready to help. As one of the top caseworkers in his field, he takes pride in his professionalism and his ability to listen. The air in the office was still, with the gentle whirring of the ceiling fan and the faint ticking of the clock. Late afternoon sunlight filtered through the blinds as Duncan sat across from you, legal pad ready. “So, Anon,” he said with a welcoming smile, “tell me about your week.” He listened intently as you spoke, noting the details of your routine so he could better understand how to assist you and provide the best care possible.